The Financial Commission, a leading independent, non-governmental self-regulatory organization and external dispute resolution (EDR) forum announces its latest operational metrics for the third quarter of 2025. The organization experienced continued growth and improvement in many key metrics as traders continued to take advantage of volatile markets, including a rise in new filed complaints, amounts sought, average complaint values, and others. The forum continued to provide a quick and efficient service, with complaints being resolved on average in just 7.2 days.
As part of its founding core principles to protect traders from possible scams, Ponzi schemes, and fraudulent activities online, The Financial Commission placed over 20 new websites on its Warning List.
Furthermore, the forum added a new broker member to its ranks during the quarter.
Key highlights for 3Q 2025 vs. 2Q 2025:
- New filed complaints increased by 9%
- Total resolved complaints up 14%
- Compensation sought from all brokers up 32% to $6.602M
- Total amount awarded to traders dropped to $109,422
- Average complaint values rose 21% to $17,844
- Average resolution times improved 8% to 7.2 days
Quarterly Comparison
Key Takeaways
- Continued growth in new filed complaints as market volatility continues
- Increased demand for compensation from traders of broker member firms
- Continued rise in the share of trading related and HNW complaints
- Rise in average complaint values as traders take on more risk
Conclusions
Continuing investor focus on safe-haven assets and commodities, such as gold and oil, and market volatility surrounding global interest rate policies and key global financial metrics led to the continued rise in demand for external dispute resolution (EDR) from the Financial Commission. The forum also witnessed an increased number of complaints filed and amounts sought against non-member firms, indicating a broad interest from traders globally to trade financial markets during the current environment.
During the quarter,, the forum experienced a 9% boost in new complaints filed, while the total number of complaints resolved in the quarter improved by 14%. At the same time, total complaints amounts sought and average complaint values all rose by 32% and 21% respectively. While the amount of cases ruled in favor of traders increased 15% QoQ, the total amount awarded to traders during the quarter was 63% lower than in 2Q 2025, attributed to the lower complaint values of these cases. In complaint categories, the share of trade-related complaints continued to rise in 3Q 2025, while the share of financial-related complaints dropped 7% QoQ, highlighting the increased submission of cases related directly to execution quality and pricing. Complaint values for the quarter indicated that the Financial Commission continues to receive a significant share of complaints in the HNW (high net-worth category; $1K-10K+) category, with a 42% of all complaints filed in the quarter.
During the period, the Dispute Resolution Committee (DRC) resolved complaints slightly quicker than in the previous quarter, with 7.2 days in average dispute resolution time.
About Financial Commission
The Financial Commission is an independent external dispute resolution (EDR) forum for consumers/traders who are unable to resolve disputes directly with their financial services providers who are members of the Financial Commission. The Financial Commission initially set out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading electronic markets such as Foreign Exchange, and then expanded into CFDs and related derivatives, in addition to certifying technology platforms used for trading.
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